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CANCELLATION POLICY

Before and After School Care:

Before and After School Care cancellations made by 6pm the day before the programme are entitled to a refund on any payments made in advance.
If cancelling two or more consecutive days, a 50% charge will be applied to those days the child is away.
Cancellations made on the day will result in a full charge.


School Holiday Programme:

School Holiday Programme cancellations require a minimum of 72 hours notice otherwise a full charge will apply.
If cancelling two or more consecutive days, a 50% charge will be applied to those days the child is away.
Cancellations made on the day will result in a full charge.

Isolation:

For cancellations relating to isolation requirements, a 50% charge will be applied to the days the child is away for the timeframe of their isolation period..

Cancellations made on the day will result in a full charge.

Cancellation Guidelines:

It is your responsibility as the parent/caregiver to contact the programme by phone as per the timeframes above. Cancellations cannot be done online.
If there is no contact regarding a cancellation, a full charge will apply.
Continuous non-contact may result in your child being removed from the programme.