CANCELLATION POLICY
Before and After School Care:
Before and After School Care cancellations required 24 hours notice to recieve a refund.
If cancelling two or more consecutive days, a 50% charge will be applied to those days the child is away.
Cancellations made on the day will result in a full charge.
School Holiday Programme:
School Holiday Programme cancellations require a minimum of 72 hours notice otherwise a full charge will apply.
If cancelling two or more consecutive days, a 50% charge will be applied to those days the child is away.
Cancellations made on the day will result in a full charge.
Isolation:
For cancellations relating to isolation requirements, a 50% charge will be applied to the days the child is away for the timeframe of their isolation period.
Cancellations made on the day will result in a full charge.
Cancellation Guidelines:
It is your responsibility as the parent/caregiver to contact the programme by phone as per the timeframes above. Cancellations cannot be done online.
If there is no contact regarding a cancellation, a full charge will apply.
Continuous non-contact may result in your child being removed from the programme.
